FAQs

Once you sign the contract, we celebrate — because it means your dream landscape is one step closer to reality! Behind the scenes, we get to work finalizing materials, scheduling your project start date, and preparing our crew. You'll receive a welcome email with key dates, next steps, and who your main point of contact will be.

We accept payments by check, credit card, or wire. You’ll receive detailed payment instructions with your proposal and invoice. If you're ever unsure, just reach out — we’re here to make the process smooth and secure.

We totally get it — sometimes inspiration hits at the last minute. As long as we haven’t ordered materials or locked in scheduling, we’re happy to adjust. Just let us know ASAP so we can revise the proposal accordingly.

It depends on the scope, but we’ll give you a timeline estimate before we begin. Most residential projects take anywhere from a few days to a few weeks. We also keep you updated every step of the way so there are no surprises.

Our typical work hours are 6 AM to 2 PM, Monday through Friday. You’ll always know when we’re coming — no random early morning wake-up calls, we promise.

Not at all! Most clients carry on with their day while we transform their space. If we need access to specific areas or utilities, we’ll coordinate with you ahead of time.

Weather, supply chain hiccups, or unexpected site conditions can sometimes cause delays (thanks, Mother Nature). If anything changes, we’ll communicate promptly and work hard to get back on track without compromising quality.

We call those "happy add-ons" — and we love them. If you get inspired mid-project, just let us know. We’ll create a change order for your approval so everything is documented and priced clearly.

Absolutely. Professionally designed and installed landscaping can increase home value by 10-15% or more. Plus, it boosts curb appeal and helps your property stand out — whether you’re selling or just soaking up the view.

We’ll leave you with a customized maintenance guide tailored to your plants, materials, and features. Want us to handle the upkeep? Ask us about our seasonal maintenance packages.

A few small things go a long way:

- Remove personal items from the work area (furniture, decor, etc.)

- Keep pets and kids indoors or safely away from the site

- Flag any underground utilities you’ve installed (like dog fences or irrigation lines)

We’ll also send a prep checklist so you feel totally ready.

They might, depending on where we’re digging. We’ll ask about known utilities and request a utility locate before we begin. If you have a sprinkler system or invisible dog fence, please let us know early so we can work around it (or safely modify it if needed).

Cleanliness is part of our reputation. We keep the site tidy during construction and leave it looking photo-ready when we’re done. No stray wrappers, muddy tire tracks, or mystery tools left behind.

We stand by our work. All hardscape installations come with a three-year workmanship warranty, and plant materials typically carry a 90-day guarantee (unless otherwise noted). Ask us about extended options or plant care tips to maximize longevity.

We handle all required permits for your project, unless otherwise discussed. Our team stays current on local codes so you don’t have to worry about red tape or unexpected hold-ups.

You’ll be introduced to your dedicated Project Manager, who will guide you through the process, answer questions, and provide updates from start to finish. You can also reach out to our office at any time — we’re always here to help.

Of course! Head over to the Gallery section on our website or check out our Facebook for real projects, before-and-after shots, and a little outdoor inspiration.

We’re insured and careful, but if anything goes wrong, we make it right — period. Your satisfaction and your property’s safety are top priorities for us.

Yes! We offer mulching, pruning, seasonal clean-ups, lighting tune-ups, and more. Want to keep your landscape looking pristine year-round? Ask about our ongoing care programs.